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DANA deposit and withdrawal

DANA is one of the fastest payment methods on jasa hoki. To deposit, log in to your account, navigate to the Deposit page, and select DANA. Specify your amount — typical ranges are 10,000 to our welcome offer. The system generates a payment link; click it and confirm via your DANA app. Deposit confirms instantly and appears in your account balance within seconds. No verification delay applies for DANA unless it is your first deposit above a certain threshold, in which case standard KYC review may extend confirmation by subject to verification. For withdrawal, go to the Withdraw section, enter your amount, and confirm. DANA withdrawals process within subject to verification once verified. Funds return to your registered DANA wallet. If a withdrawal takes longer than subject to verification, contact support with your transaction ID and we will investigate within 2 hours. DANA also supports recurring deposits if you enable the payment method in your account preferences.

OVO and GoPay usage

OVO and GoPay operate similarly on jasa hoki. Both are e-wallet methods linked to your phone number. To deposit via OVO, select OVO on the Deposit page, enter your amount (minimum our welcome offer, maximum our welcome offer per transaction), and authorize the payment through the OVO app. Deposit confirms within subject to verification. GoPay follows the same flow — select GoPay, authorize in the app, and funds arrive instantly. Both methods require that your OVO or GoPay account is registered and KYC-verified at the wallet provider level; we do not re-verify during deposit. For withdrawal, enter your amount and confirm. OVO and GoPay withdrawals typically complete within subject to verification. If you have not linked your OVO or GoPay account to your jasa hoki profile before, the system will prompt you to do so on first withdrawal. This linkage is a one-time setup and takes subject to verification. Both wallets also allow you to set a preferred payment method so future deposits are faster.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are an alternative for larger deposits and withdrawals. Select your bank (BCA, Mandiri, BRI, or BNI) on the Deposit page. The system generates a unique virtual account number specific to your jasa hoki profile. Transfer funds from your own bank account to this VA number using online banking or an ATM. The system confirms receipt within subject to verification. VA deposits do not expire; you can use the same account number for multiple deposits. Withdrawal via bank VA works differently — we reverse-transfer funds back to the bank account linked to your deposit. This process typically takes 24–48 hours because it routes through the banking system. Bank transfers are ideal for large amounts (minimum our welcome offer, maximum our welcome offer or higher depending on your bank). No transaction fees apply on our end; your bank may charge a small transfer fee. If your bank transfer does not appear within 48 hours, contact your bank first, then provide our support team with a screenshot of the completed transfer confirmation.

Fees, limits and verification

jasa hoki does not charge deposit or withdrawal fees; all payment-method fees are set by the provider (bank, e-wallet, or fintech). Your bank or e-wallet may apply a small transaction charge visible at checkout. Deposit minimums vary by method — DANA and OVO start at our welcome offer; bank VA starts at our welcome offer. Daily deposit caps range from 100,000,000 to our welcome offer depending on your account tier and verification level. Withdrawal minimums are typically our welcome offer; maximum per transaction is our welcome offer on e-wallets and our welcome offer on bank transfers. Your account balance cap (total money held) may range from 1,000,000,000 to our welcome offer depending on tier. First-time withdrawals trigger a standard KYC review; we verify your identity documents and address proof before releasing funds. This review typically completes within subject to verification but can take up to 4 hours during high-volume periods. After first withdrawal, subsequent withdrawals process faster (5–48 hours depending on method). If you have not completed KYC verification, you cannot withdraw even if funds are in your account.

Resolving a stalled transaction

If your deposit does not credit within the expected window, first check your account transaction history to see if it shows as "pending," "failed," or "success." If it shows "success" but funds do not appear, wait an additional subject to verification as the system may be processing in the background. For DANA and OVO deposits that show "pending" after subject to verification, open your mobile app and check the payment status there; sometimes the e-wallet provider shows a different status than jasa hoki. If the e-wallet app confirms the payment succeeded, contact our support team with your transaction ID, screenshot of the payment receipt, and the timestamp. We typically refund stalled e-wallet deposits within 24 hours if the provider confirms payment was received. For bank transfers or VA deposits that do not appear after 48 hours, verify with your bank that the transfer was sent to the correct account number and that no error code appeared. Provide our support team with the bank's transfer confirmation slip. If a withdrawal is delayed beyond the promised window (e.g., DANA still pending after subject to verification), contact support immediately. We investigate and either accelerate the transaction or issue a refund within 2 hours. Never attempt to re-submit the same deposit or withdrawal multiple times; this may create duplicate charges. Always reference your transaction ID when reporting an issue.